Policies Overview

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We accept all major insurance. However, coverage depends on the plan's service limitations (benefits, deductible, cost share, sessions covered, and amount covered). Please contact your insurance company for specific details about your plan. 

We must make appointments to see our patients as efficiently as possible. No-shows and late cancellations cause problems beyond a financial impact on our practice. In addition, difficulties collecting copayments, cost shares, and deductibles cause undue financial hardship to the practice. 

A credit or debit card is required to reserve your appointment.  A $50 no-show fee will be charged if a 24-hour notice isn't given before cancellation. Also, copayments and deductibles will be applied to the fee. 

All patients must complete our patient information form before seeing a provider. We require a copy of your driver’s license and current, valid insurance to verify proof of insurance. If you fail to provide us with the correct insurance information promptly, you may be responsible for the balance of a claim. 

All co-payments and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company. Failure on our part to collect co-payments and deductibles from patients may constitute fraud. Please help us in upholding the law by paying your co-payment at each visit. 

We will submit your claims and assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request. Please be aware that the balance of your claim is your responsibility, whether or not your insurance company pays your claim. Your insurance benefit is a contract between you and your insurance company; we are not a part of your individual contract.

If your insurance changes, please notify us before your next visit so we can make the appropriate changes to help you receive your maximum benefits. If your insurance company does not pay your claim in 45 days, the balance will automatically be billed to you.

Nonpayment. If your account is over 90 days past due, you will receive a letter stating that you have 20 days to pay your account in full. Partial payments will not be accepted unless otherwise negotiated. Please be aware that if a balance remains unpaid, we may refer your account to a collection agency, and you and your immediate family members may be discharged from this practice. If this occurs, you will be notified by regular and certified mail that you have 30 days to find alternative medical care. 

 Our policy is to charge for missed appointments not canceled 24 hours before your appointment. These charges will be your responsibility and billed directly to you. Please help us to serve you better by keeping your regularly scheduled appointment.

Feel free to call or email us if you cannot find an answer to your question.

This policy has been established to help us better serve you. We must make appointments to see our patients as efficiently as possible. No-shows and late cancellations cause problems beyond a financial impact on our practice. When an appointment is made, it takes an available time slot away from another patient. 

No-shows and late cancellations delay the delivery of healthcare to other patients. A "no-show" is missing a scheduled appointment without calling us to cancel 24 hours in advance. A charge of $50.00 will be assessed for each no-show visit appointment if less than a 24-hour notice is given. 

Please understand that insurance companies consider this charge entirely the patient's responsibility. To cancel or reschedule an appointment, please call EPH Services at 804-616-4378 ext 1  or email info@elladpreventativehealth.com.

This policy is in effect to ensure that all of our patients have the opportunity to be seen promptly

Feel free to call or email us if you cannot find an answer to your question.