Terms of Use

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These Terms of Use ("Terms") govern your access to and use of the website located at https://elladpreventativehealth.com or elladnutrition.com  (the "Site") operated by ELLAD Preventative Health ("we," "us," "our"). By accessing or using the Site, you agree to be bound by these Terms, our Privacy Policy, and any additional terms or guidelines posted on the Site. If you do not agree to these Terms, please do not use the Site.

By accessing or using the Site, you acknowledge and agree to comply with these Terms, which may be updated or amended by us at any time without notice. Your continued use of the Site after any changes to these Terms will constitute your acceptance of those changes.

• Eligibility: You must be at least 18 years old to use the Site. By using the Site, you represent that you are of legal age to form a binding contract with us.

• Permitted Use: You agree to use the Site only for lawful purposes and in accordance with these Terms. You are responsible for all activities that occur under your account or while using the Site.

• Prohibited Uses: You may not use the Site: 
  • In any way that violates applicable laws or regulations.
  • To exploit, harm, or attempt to exploit or harm minors.
  • To send spam, malware, or other harmful content.
  • To interfere with the operation of the Site or other users' access to the Site.

By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from us for purposes such as appointment reminders, billing inquiries, and follow-up messages.

• Types of Messages: Messages may include appointment reminders, follow-up communications, and billing updates.
• Message Frequency: Message frequency may vary. For example, you may receive up to 3 SMS messages per week.
• Opt-Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive.
• Privacy: Your phone number will not be shared with third parties for marketing purposes. For more details, please refer to our Privacy Policy.
• For further details, please refer to our SMS Terms & Conditions

All content on the Site, including but not limited to text, graphics, logos, images, videos, software, and trademarks, is owned by or licensed to ELLAD Preventative Health and is protected by intellectual property laws. You may not copy, modify, distribute, or use any content from the Site without express permission from us

To access certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.

• Disclaimer: The Site and its content are provided "as is" and "as available" without any warranties, express or implied. We make no representations or warranties about the accuracy, completeness, or reliability of the Site's content or its availability.
• Limitation of Liability: To the fullest extent permitted by law, ELLAD Preventative Health]shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Site or its content.

You agree to indemnify, defend, and hold harmless ELLAD Preventative Health, its officers, directors, employees, agents, and affiliates from any and all claims, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Site or violation of these Terms.

We reserve the right to suspend or terminate your access to the Site at any time, without notice, if we believe you have violated these Terms or are engaging in any conduct that could harm the Site or its users.

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.

These Terms shall be governed by and construed in accordance with the laws of Virginia. Any disputes arising out of or relating to these Terms or the Site shall be resolved exclusively in the courts located in Virginia.

We may update or modify these Terms at any time, and such changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically for any changes. Your continued use of the Site after the posting of changes constitutes your acceptance of the revised Terms.

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 Chat Box Terms and Conditions & Medical Disclaimer

Last Updated: October 16, 2026

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Welcome to Be Healthy & Well. Our chat Assistant (the "Chat Service"). Please read these Terms and Conditions ("Terms") carefully before using the Chat Service. By checking the agreement box or by interacting with the Chat Service, you agree to be bound by these Terms. If you do not agree to these Terms, you are not authorized to use the Chat Service.

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1. NO MEDICAL ADVICE OR EMERGENCY USE

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• Not Medical Advice: The information, content, and responses provided by this Chat Service are for general educational, administrative, and informational purposes only. They do not constitute medical advice, diagnosis, treatment, or clinical care.
• No Doctor-Patient Relationship: Your use of the Chat Service does not create a doctor-patient, therapist-patient, or any other fiduciary healthcare relationship between you and [Insert Practice/Company Name] or any of its licensed professionals.
• Do Not Use for Emergencies: THE CHAT SERVICE IS NOT AN EMERGENCY RESPONSE SYSTEM. If you are experiencing a medical emergency, acute symptoms, or life-threatening conditions, please immediately call 911 or go to the nearest emergency room.

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2. DISCLOSURE OF AUTOMATED/AI INTERACTION

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• Automated Assistant: You hereby acknowledge and agree that you are interacting with an automated artificial intelligence (AI) assistant, virtual agent, or automated system, and not a live, human healthcare provider.
• Accuracy Disclaimer: Because the responses are automated, they may contain errors, omissions, or inaccuracies. You should never delay seeking professional medical advice, disregard medical advice, or alter any treatment plan based on information retrieved from this Chat Service.

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3. USE ELIGIBILITY & REVENUE POLICIES

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• Age Requirements: The Chat Service is intended solely for users who are at least [18] years of age or the age of legal majority in their jurisdiction.
• Permitted Use: You agree to use the Chat Service only for legitimate inquiries, such as seeking general information about our services, clinic hours, location, or scheduling processes. You agree not to use the Chat Service to upload malicious code, engage in spam, or scrape data.

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4. DATA PRIVACY, SECURITY & HIPAA

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• Submission of Personal Data: While ELLAD Preventative Health maintains administrative, physical, and technical safeguards, you are advised not to input highly sensitive personal data, financial information (such as credit card numbers), or exhaustive medical histories into the chat interface unless explicitly prompted by a secure portal.
• Data Logging: Conversations through the Chat Service may be recorded, logged, and reviewed for quality assurance, training, compliance, and system safety purposes in accordance with our Privacy Policy.

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5. LIMITATION OF LIABILITY & INDEMNIFICATION

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• As-Is Basis: The Chat Service is provided on an "As-Is" and "As-Available" basis without warranties of any kind, either express or implied.
• Limitation of Liability: To the maximum extent permitted by law, ELLAD Preventative Health, its affiliates, providers, employees, and software providers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, reliance upon, or use of the Chat Service.

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6. OPT-OUT AND HUMAN ALTERNATIVE

You may discontinue your use of the Chat Service at any time. If you prefer to communicate directly with a human administrative staff member or licensed clinical provider, please close this window and call our main office directly at 804.616.4378 during regular business hours.

If you have any questions or concerns about these Terms of Use, please contact us at:

• Email: info@elladpreventativehealth.com
• Phone: 804-616-4378
• Mailing Address: PO Box 2947 Chesterfield, VA 23832