Insurance & Self Pay Information

We accept all major insurance. However, coverage depends on the plan's service limitations (benefits, deductible, cost share, sessions covered, and amount covered). Please contact your insurance company for specific details about your plan. 

All patients must complete our patient information form before seeing a provider. We require a copy of your driver’s license and current, valid insurance to verify proof of insurance. If you fail to provide us with the correct insurance information promptly, you may be responsible for the balance of a claim. 

We verify all clients' coverage 2-3 days before the visit. However, we have created a verification details form for clients who would like to verify their coverage. Learn More

A credit or debit card is required to reserve your appointment.  A no-show fee of $50 will be charged if a 24hr notice isn't given before cancellation. Also, copayments and deductibles will be applied to the fee. 

All co-payments and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company. Failure on our part to collect co-payments and deductibles from patients may constitute fraud. Please help us in upholding the law by paying your co-payment at each visit. 

We will submit your claims and assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request. Please be aware that the balance of your claim is your responsibility, whether or not your insurance company pays your claim. Your insurance benefit is a contract between you and your insurance company; we are not a part of your individual contract.

Our self-pay rates are listed below.

We accept cash, checks, and all major credit cards. Feel free to call our office at 804-616-4378 ext. 1 or make a payment online. Learn More

Please note that ELLAD requires a 24-hour notice for all cancellations. If a 24-hour notice is not provided, a $50 fee will be charged to your account. 

Feel free to call or email us if you cannot find an answer to your question.

We accept all major insurance. However, coverage depends on the plan's service limitations (benefits, deductible, cost share, sessions covered, and amount covered). Please contact your insurance company for specific details about your plan. 

We require a service-specific explanation/verification of benefits for nutrition services. Call the number on the back of your card to obtain coverage verification. Ideally, the following questions will help determine coverage:

• What services (nutrition, wellness, medical, behavioral health) are covered, and how many visits?
• If you schedule a nutrition visit, confirm if CPT codes 97802 and 97803 with ICD 10-Z71.3 are covered. Other services are confirmed using service type ( Medical, Diabetes, Mental Health).
• Ask if our office and your scheduled provider are in the network.
• Ask if preventative care or wellness services are covered. If yes, ask for the number of visits per year.
• Ask if you have a copayment. If so, the payment is collected before your visit.
• Ask if you have a deductible. If applicable, the visit is not covered until the deductible is met.
• Ask if coverage is based on medical necessity. If so, ask what medical diagnoses (overweight, obesity, diabetes, HTN, gastritis, GERD) are covered.
• Ask if a PCP referral or authorization is needed. If so, contact your PCP and request that the information be faxed to 804-451-4586.
• Please get a REFERENCE NUMBER for your call.
• All insurance verifications are required at least 2 days before your appointment- Email the information.

We require service-specific explanation/verification of benefits for mental health services. Call the number on the back of your card to obtain coverage verification. Ideally, the following questions will help determine coverage:

• What services (behavioral health, EPA, medical, preventative) are covered, and how many visits are covered?
• If you schedule a behavioral health service, confirm which codes (ex, 90837- therapy, 99404- preventative) are covered.
• Ask if our office and your scheduled provider are in the network.
• Ask if preventative care or wellness services are covered under my plan. If yes, ask for the number of visits per year.
• Ask if you have a copayment. If so, the payment is collected before your visit.
• Ask if you have a deductible. If applicable, the visit is not covered until the deductible is met.
• Ask if coverage is based on medical necessity. If so, ask what medical diagnoses are covered.
• Ask if a PCP referral or authorization is needed. If so, contact your PCP and request that the information be faxed to 804-451-4586.
• Please get a REFERENCE NUMBER for your call.
• All insurance verifications are required at least 3 days before your appointment. Email the information to info@elladpreventativehealth.com. 

Feel free to call or email us if you cannot find an answer to your question.